At Engagemart, your satisfaction is our priority. We strive to provide a hassle-free shopping experience and are happy to offer a 15-day return and refund policy for your convenience. Please read the following policy carefully to understand the terms and conditions for returns and refunds.

1. Eligibility for Returns

1.1 Products can be returned within 15 days from the date of delivery.
1.2 To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, tags, accessories, and documentation.
  1.3 Certain products, such as perishable items, intimate goods, or custom-made items, may not be eligible for return. Such exclusions will be clearly mentioned on the product page.

2. Return Process

2.1 To initiate a return, please contact our support team at support@engagemart.com with your order details and reason for return.
2.2 Once your return request is approved, you will receive detailed instructions on how to return the product.
2.3 Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
2.4 We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refund Process

3.1 After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
3.2 Approved refunds will be processed within 7 business days, and the amount will be credited back to your original payment method.
3.3 Please note that it may take additional time for your bank or credit card provider to process the refund.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at support@engagemart.com. We will arrange a replacement or provide a full refund, including return shipping costs.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Gift cards.
• Downloadable software products.
• Items explicitly marked as non-returnable on the product page.

6. Exchange Policy

Exchanges are available for defective or damaged items. If you need to exchange a product for the same item, contact us at support@engagemart.com, and we will guide you through the process.

7. Cancellation Policy

7.1 Orders can be canceled within 24 hours of placement if the item has not yet been shipped.
7.2 Once an order is shipped, it cannot be canceled, but you may proceed with a return after receiving the product.

8. Contact Us

If you have any questions or concerns about our Refund Policy, feel free to contact us at support@engagemart.com. We’re here to assist you and ensure a smooth return or refund process.

Thank you for shopping with Engagemart. Your satisfaction is our top priority!